Common purchase queries answered
Orders and Shipping
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- Standard Shipping (Free): 15 to 33 business days.
- Fast Shipping: 7 to 15 business days, with a $4.99 fee.
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Visit our website at olgalight.com and click on the “Sign Up” or “My Account” link. Follow the prompts to enter your information and create your account.
Use our online tracking system or contact customer support for real-time updates on your order status.
For security reasons, we do not store credit card information. All payments are processed securely through our payment gateway.
Yes we ship worldwide
Depending on availability and order size, items may arrive in separate packages.
If you need to swap an item
Returns and Exchanges
- You have 30 days from the date of receipt to return an item.
- Items must be unused and in the original packaging.
- Contact us at contact@olgalight.com to initiate a return and receive further instructions.
Contact our customer support team at contact@olgalight.com immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
We apologize for any inconvenience. Please contact us at contact@olgalight.com within 30 days of receiving your order. Provide details and photos of the damaged items, and we will assist you with a replacement or refund.
Once your return is authorized, we will provide you with the appropriate return address based on your location and the nature of the return.
For customer support, email us at contact@olgalight.com.
Our support team is available to assist you with orders, returns, and any other inquiries
Contact us at contact@olgalight.com as soon as possible. If your order hasn’t shipped yet, we can update the shipping address.
Orders can typically be changed or canceled if they have not yet been processed for shipping.
Contact us at contact@olgalight.com immediately with your order details. Once shipped, changes or cancellations may not be possible.